FREQUENTLY ASKED QUESTIONS

Yes, you can request to be present when your car is being loaded. Our team can coordinate the loading process with you and make sure the vehicle is properly secured before it leaves for the destination.

Safe Shifting Packers uses suitable packing materials and trained staff to pack, load, transport, and unload belongings carefully. Fragile items can also be packed separately and labelled for easier identification.

It is better to contact us a few days before your planned moving date. This gives enough time to understand the quantity of your belongings, check the locations, arrange the required vehicle and manpower, and plan the move properly.

Small detachable parts can be collected separately, packed in labelled packets or containers, and kept with the corresponding furniture or item to make them easier to find during reassembly.

Yes, shipment updates can be provided depending on the type of relocation service and tracking facility available for your consignment. You can ask the Safe Shifting Packers team about the tracking and update options before confirming your booking.

The cost depends on factors such as the quantity of goods, distance, floor level, lift availability, packing requirements, vehicle type, accessibility, and any additional services required. A proper assessment helps in providing a more realistic estimate.

Safe Shifting Packers takes precautions during packing, loading, transportation, and unloading to minimise the risk of damage. If you notice any issue, you should report it promptly so that it can be reviewed according to the applicable service terms and claim or insurance provisions.

Yes, temporary storage can be considered if there is a gap between your moving and delivery dates. The availability, storage period, charges, and other conditions can be discussed with the team before the move.

Yes, furniture that requires dismantling for safe transportation can be assessed before the move. If the service is included in your relocation plan, the required team can dismantle it at the pickup location and reassemble it at the destination.

It is a good idea to keep important documents, personal valuables, medicines, daily-use items, chargers, and essential clothing with you. This way, you will have immediate access to important belongings even while the rest of the shipment is in transit.

You can certainly share your preferred delivery date while planning the move. However, the final delivery schedule depends on the route, distance, vehicle availability, transit conditions, and other logistical factors.

Yes. If you have a home temple, idols, or other religious belongings that you want handled separately, inform the moving team beforehand. Such items can be identified and packed with appropriate care.

Non-perishable, properly packed grocery items may be transported depending on the type of goods and transportation conditions. Fresh or quickly perishable items are generally better carried separately because they may spoil during transit.

If unpacking is part of the selected service, the team can assist with opening packed items and arranging the belongings as agreed. You can discuss your unpacking requirements while planning the relocation.

Yes. If you opt for packing assistance, the team can pack your belongings using materials appropriate for different types of items. You can also discuss whether you want the entire household packed or only selected rooms and belongings.